HineHau — Booking, Payment, Cancellation & Refund Policy
This Refund & Cancellation Policy applies to all HineHau retreats, workshops and trainings. By paying a deposit, first payment, full payment, or otherwise confirming a booking, you agree to these terms.
Deposit & payment.
- Waitlist members: A non-refundable deposit of $150 is required to secure your place. The deposit reserves your spot and is deducted from the total fee.
- Public enrolments: If you are paying in instalments, your first payment acts as your non-refundable deposit. This secures your place and is deducted from the total fee.
- Full payment: If you are paying by full payment, a non-refundable admin fee of $500 NZD applies.
Full payment is due by the date stated on your invoice / enrolment confirmation. Payment plans are available — see your invoice for plan dates and any fees.
Cancellations by participant. If you need to cancel your booking:
- More than 90 days before the Event start date: full refund of amounts paid minus the non-refundable deposit/first payment/fee.
- 60–90 days before the Event start date: 50% refund of total fee (deposit/first payment/fee retained).
- Less than 60 days before Event start date: no refund or transfer is available.
- After the Event date: Participants are not entitled to any refund and must complete all remaining payment instalments, if any.
Substitutions / Transfers. You may:
- Transfer your booking to another named person.
- Transfer your booking to a different HineHau training or retreat.
Transfers must be notified to us in writing and the substitute participant must complete all enrolment requirements.
Cancellations by HineHau. If HineHau cancels an Event for any reason, you will be offered either (a) a full refund of all amounts paid (including deposit/first payment), or (b) transfer to the same Event on a future date. We will not be liable for travel, accommodation or other costs you incur — please take out appropriate travel insurance.
Illness or bereavement. In the case of illness or death that affects your ability to attend the Event, you will be offered either:
- A full refund minus the non-refundable deposit/first payment, or
- Transfer to another HineHau Event date.
Failure to deliver / CGA rights. Nothing in this policy affects your rights under the Consumer Guarantees Act 1993. If we do not provide the Event as promised you may be entitled to a remedy (including a refund or other remedy) under the CGA.
Force majeure / public health events. If the Event is postponed for reasons beyond our control we will offer a transfer or a full refund.
Payment plan defaults. If you default on an agreed payment plan, HineHau reserves the right to cancel your booking and retain amounts paid up to that date (including deposit/first payment) as a cancellation fee. Where practicable we will notify you and seek to reach an arrangement before cancellation.
How to request a refund or transfer. Email [email protected] with your name, booking reference and request. We will respond within 10 business days.
Dispute resolution. If you are not satisfied with our handling of a refund request you can contact the Commerce Commission or take a claim to the Disputes Tribunal.
Acceptance. These terms will be displayed at the time of booking. By completing a booking you confirm you have read and accept them.
